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BTEC Level 2 Diploma Business Administration (QCF)

Who Course is Suitable for

This course is suitable for anyone who provides administrative support in an office environment. This includes businesses, charities, educational establishments, NHS and other organisations.

Course Description

The course covers the skills and knowledge requirements to perform effectively in this role. Units include:

Recruitment and Selection, Handling Mail, Support for Meetings, Diary Systems, Retrieve Information, Human Resource Records,  Minutes of Meetings, Presentations, Stationery and

Supplies, Word, Excel, PowerPoint, E-Mail, Marketing, and others. Learners will also be expected to complete 6 mandatory units:

  • Communication in a Business Environment
  • Understand Employer Organisations
  • Principles or Providing Administrative Services
  • Principles of Business Document Production and Information Management
  • Manage Personal Performance and Development
  • Develop Working Relationships with Colleagues

Course Duration and QCF Credit Value

9 months. A minimum of 45 credits


Assessments will be carried out with you throughout the course. These may consist of work products, observations, discussions, questioning, witness statements, reflective learning journals and others. All assessments are planned with you beforehand. We are able to make adjustments to assessments to take account of the needs of individual learners, for instance dyslexia or a physical disability. Please ask your assessor about this.