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Level 2 Diploma in Customer Service

Who Course is Suitable for

This course is suitable for anyone who works regularly with customers. This would include those who work in retail shops, hotel receptionists, medical receptionists and call centre staff, but could include anyone who offers a service to the public.
Course Description

The course covers the skills and knowledge requirements to perform effectively in this role. Units include:

  • Communication
  • Giving a positive image
  • Dealing with customers face to face, by phone and IT
  • Resolving Problems
  • Develop Customer Relationships
  • Customer Service Improvements
  • Developing Personal Performance

Course Duration and QCF Credit Value

6 months. A minimum of 28 credits


Assessments will be carried out with you throughout the course. These may consist of observations, discussions, questioning, witness statements, reflective learning journals and others. All assessments are planned with you beforehand. We are able to make adjustments to assessments to take account of the needs of individual learners, for instance dyslexia or a physical disability. Please ask your assessor about this.


Funding Available under Apprenticeships. Please enquire below.

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