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BTEC Level 2 in IT User Skills (ITQ) Diploma (Information Technology Qualification)

Who Course is Suitable for

This course is suitable for anyone who works in an office environment, or who uses IT as a part of their job function, or who needs to upgrade their IT skills.

Course Description

IT user skills are required for over 72% of job roles and over 90% of new posts specifically require IT user skills. The ITQ is a nationally-recognised programme which has been designed by employers to meet the needs of today’s businesses. The course covers the broad range of skills and knowledge required to perform IT tasks in any sector or industry. Units include:

  • Word Processing, Presentations, Spreadsheets, Databases
  • E-Mail, Internet
  • Using mobile IT devices
  • Website, audio, video, picture software
  • Security and Data Protection
  • Bespoke software

Learners will need to complete 3 mandatory units (Improving Productivity Using IT, Understanding the Potential of IT, Developing Personal and Team Effectiveness Using IT), and a choice of optional units as above.

Course Duration and QCF Credit Value

9 months. A minimum of 38 credits


Assessments will be carried out with you throughout the course. These may consist of work products, observations, discussions, questioning, witness statements, reflective learning journals and others. All assessments are planned with you beforehand. We are able to make adjustments to assessments to take account of the needs of individual learners, for instance dyslexia or a physical disability. Please ask your assessor about this.


Funding Available under Apprenticeships. Please enquire below.

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