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Level 3 Diploma Business Administration (QCF)

Who Course is Suitable for

This course is suitable for anyone who supervises or provides high level administrative support in an office environment. This includes businesses, charities, educational establishments, NHS and other organisations.

Course Description

The course covers the skills and knowledge requirements to perform effectively in this role. Units include:

Improvement of Business Performance, Presentations, Bespoke Business Documents, Implementation of an Information System, Manage an Office, Retrieve Information, Produce Minutes, Recruitment and Selection, Environmental Sustainability, Promote Equality, Diversity and Inclusion, Manage Team Performance, Chair and Lead Meetings, Manage a Budget, Support Quality Audits, and others.

Learners will also be expected to complete 5 mandatory units:

  • Communicate in a Business Environment
  • Manage Personal and Professional Development
  • Principles of Business Communication and Information
  • Principles of Administration
  • Principles of Business

Course Duration and QCF Credit Value

9 months. A minimum of 58 credits


Assessments will be carried out with you throughout the course. These may consist of work products, observations, discussions, questioning, witness statements, reflective learning journals and others. All assessments are planned with you beforehand. At level 3, the learner would be expected to take at least some autonomy for deciding a suitable assessment strategy and coming up with appropriate evidence. We are able to make adjustments to assessments to take account of the needs of individual learners, for instance dyslexia or a physical disability. Please ask your assessor about this.


Funding Available under Apprenticeships and 24+ learner loans. Please enquire below.

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